Privacy
Last updated 11 November 2026
This explains what TX PDF Studio, provided by TX LLC, collects and why.
What we keep
- Account: your username, name, a scrambled (hashed) password, 2-step settings, and when and from which network address you sign in, for security.
- Billing: your plan, subscription status and the email Stripe gives us. Your card details are handled by Stripe and never reach us.
- Activity log: which tools were used and file sizes, to keep the service secure and fair. Not the content or names of your files.
Your documents
My documents: the files you open in TX and the PDFs our tools make are kept, encrypted, in your private My documents list for 30 days after you last open them, so you can find them again on any device. Only you can see them. You can turn this off on the My documents page, delete any document, or delete them all at once. Working copies sent to our server for converting or other tools are deleted straight after. Signature requests and review links are encrypted and deleted automatically when finished or expired, or when you delete them. When you send one document to many people, the names and emails you list are used only to send each person their own signing link and are kept with that request’s history, like any other signer. When you use the AI assistant, the document’s text is sent to Anthropic (Claude) to answer you; it is not stored by TX.
Google Drive and OneDrive: if you connect your own drive, TX keeps an encrypted sign-in key for it so it can save PDFs into a “TX PDF Studio” folder there and open the files saved in it. Google Drive access is limited to files TX creates or opens. Only you can use your connection; disconnect it any time on the My documents page (files already saved stay in your drive).
Team reports: the person who bought a team plan can see, for their own team only, how many times each person used the tools, sent signature requests and added team files, when they were last active, and how much space each team folder uses. Reports show counts only — never file names or document contents.
Saved signature: if you tick “Save to my account”, the picture of your signature or initials is stored encrypted on the TX server so you can use it on any device you sign in on. Only you can use it. You can delete it any time from the signature window, and it is deleted when your account is removed.
Certified digital signatures: when you choose one, the signed PDF is sent to the TX server once to be sealed with a digital certificate in your name (your name, your company and, if TX knows it, your email), then returned to you. TX does not keep a copy of the document.
Team folders: files added to your team folders are encrypted on the TX server and shared with everyone on your team (your company’s TX plan). They stay until someone on the team deletes them; the team admin can delete anything there, and other people can change or delete what they added. If your company’s plan ends, the team admin can still download them (as a ZIP) for 30 days; after that they are deleted for good, unless the plan is restarted in time. Each team’s folders are kept apart: no one outside your team can see them. When a file is replaced by a newer version, up to 20 earlier versions are kept (encrypted) so your team can open or restore them; they count towards your team’s storage and are deleted with the file. A short activity list (who added, moved, renamed or deleted what) is kept for your team. When someone uses “Ask AI” on a team folder, the text of its PDFs is read once and kept encrypted next to each file (so later questions are quick), and the most relevant pages are sent to the AI service with the question, like the AI assistant elsewhere in TX.
Who we share with
Only the services needed to run TX PDF Studio: Stripe (payments), Anthropic (AI assistant, when you use it) and our email provider (signing invitations and reminders). We don’t sell your data or use it for advertising.
Cookies
One cookie keeps you signed in. Your browser may also remember tool settings and letter drafts on your device. No advertising or tracking cookies.
Your choices
You can see and change your account details on your Account page, and ask us to delete your account and data at info@tinkextra.com. Billing records are kept as long as the law requires.